Service Offering: Complete Plan
Complete Protected is PEAK Scientific’s world-class after sales care package specifically designed to give you complete peace of mind, priority access to worldwide technical support and a guaranteed on-site response time of under 48 hours in the US & UK, in the untimely event of breakdown.* A Complete Protected plan allows you to mitigate against the consequences of unexpected generator breakdown and manage lifetime cost of…
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Review of Peak Scientific's Nitrogen Generator: Reliable and Impressive Products
Mass Spectrometry of small molecules
We have been using the nitrogen generator from Peak Scientific for the past four years, and it has consistently provided a reliable gas supply to our mass spec. Although we faced a few minor issues, the Peak support team was helpful in providing good service. In fact, their after-sales care was so impressive that I would have given them a 5-star rating. They were very timely in their service, except during the COVID period when they faced a shortage of staff, which increased their response time. However, it would have been better if they had anticipated and acted in a timely manner because our research work cannot be delayed due to any maintenance-related issues. Despite this, I am confident that Peak Scientific will continue to provide great after-sales service and will come out stronger. As a satisfied customer with years of experience using their products, I would definitely recommend Peak Scientific's products to others.
Review Date: 21 Mar 2023 | PEAK Scientific Instruments
Complete Protected is PEAK Scientific’s world-class after sales care package specifically designed to give you complete peace of mind, priority access to worldwide technical support and a guaranteed on-site response time of under 48 hours in the US & UK, in the untimely event of breakdown.*
A Complete Protected plan allows you to mitigate against the consequences of unexpected generator breakdown and manage lifetime cost of ownership. With priority on-site repair and regular maintenance scheduled to suit you, our Protected plans help you minimize disruption to laboratory workflow, efficiency and productivity. All with the reassurance of no unexpected or hidden costs.
*72 hour response as standard for Alaska & Hawaii
