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Agilent Technologies Receives Award for Outstanding Customer Service for Second Straight Year

Agilent Technologies
18 Mar 2016
Alex Waite
Editorial Assistant

Industry news

Agilent Technologies Inc. has been recognized with the 2016 Reviewers’ Choice Award for Customer Service from SelectScience®, an independent, expert-led scientific review.

This is the second year in a row that SelectScience® reviewers, which include scientists around the world, judged Agilent’s customer service to be the best in the laboratory products industry.

“Our customers’ opinions are our greatest measure of success,” said Doug McDougall, vice president and general manager, Agilent CrossLab Services and Support Division. “It’s an honor to have customers cast their vote for Agilent. Our focus is to continue to deliver the insights customers need to achieve even better outcomes in their labs. This award tells us our commitment to this mission is making a real difference for our customers.”

Winners were announced at Pittcon 2016, the world’s largest annual conference and exposition on laboratory science, in Atlanta.

About the Scientists’ Choice Awards

SelectScience®, an independent, expert-led scientific review resource for the worldwide scientific community, began the Scientists’ Choice Awards in 2007 to enable scientists to voice their opinions on the best laboratory products. Once a year, SelectScience® invites members to nominate their favorite products of the year in each category. For more information, visit www.scientistschoiceawards.com.

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Mass SpectrometryMass spectrometry (MS) is a powerful analytical technique used to identify and quantify molecules based on the mass-to-charge ratio of gas-phase ions. It provides detailed information about the structure, composition, and properties of compounds and is widely used across fields such as environmental monitoring, materials science, drug discovery and development, food and beverage testing, and wider chemical research. Key MS techniques include tandem mass spectrometry (MS/MS), liquid chromatography–mass spectrometry (LS-MS) and inductively coupled plasma (ICP-MS). Choosing from these wide range of techniques and technologies can be a daunting task, so keep up to date with scientific applications, performance expectations, and customer reviews here all in one place. Visit our product directory to receive quotes direct from the manufacturer. Microarray AnalysisMicroarrays, also known as biochips, are used for the detection and analysis of multiple genes, proteins, antibodies, or biomarkers on a single microchip. This can reveal information on protein or gene expression, single nucleotide polymorphism (SNP), copy number variation (CNV), epigenetics and patient health in clinical diagnostic tests. Discover a range of microarray scanners and prefabricated antibody, protein, RNA and DNA microarrays for your analysis or consider creating your own custom microarrays with a microarray printer. Find the best microarray products in our peer-reviewed product directory: compare products, check customer reviews and receive pricing direct from manufacturers.Robotic InstrumentsRobotic instruments can be used for high-throughput automation of many lab processes. Such processes use instruments for assays like cell based assays and ELISA, for sample preparation like shakers, centrifuges and incubators, and for analysis such as sequencing and western blot analyzers. Useful features of robotic instruments include speed, reproducibility, barcode readers, software and automation.Robotic WorkstationsRobotic workstations are automated platforms enabling the user to perform high-throughput, multi-application processes, from sample preparation tasks such as PCR set-up, DNA purification and NGS library preparation, to integrated sample prep and analysis workstations. Automation makes processes consistent, fast, precise and fully walk-away. Find the best robotic workstations in our peer-reviewed product directory: compare products, check customer reviews and receive pricing direct from manufacturers.Software PlatformsSoftware platforms are useful for various stages of laboratory experiments from data collection to data storage and processing. For instance lab software is available for system control, data management, data analysis and qualification / validation.Scientists Choice AwardsEach year, the SelectScience Scientists' Choice Awards celebrate the best products in the industry, as nominated and voted for by our scientist members.Lab EssentialsLab essentials include laboratory consumables that are vital to the operation of all laboratories.Customer Service of the Year AwardPittconPittcon is one of the largest conferences and exhibitions dedicated to laboratory science. It brings together professionals and innovators in analytical chemistry, physics, and biology, offering a platform to explore the latest scientific tools and technologies. From cutting-edge laboratory instruments to emerging research trends, Pittcon is a must-attend event for professionals in research and development.

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Agilent Technologies Receives Award for Outstanding Customer Service for Second Straight Year